IMPORTANT: Remote access by WD Level 2 Customer Support Team is required. Lastly, outdated versions of the Acronis True Image WD Edition can also cause problems during the cloning process. But, you can’t actually Clone Disk from internal to external. Now, I use the full retail version of Acronis True Image, not the reduced WD edition, so I can’t say what the differences are. Acronis True Image for Western Digital will only backup files and folders. If the cable has been replaced and the USB Enclosure firmware is up to date,Ĭontact WD Level 2 Support and request assistance to resolve the issue when the Operating System detects and can access a WD drive hosted in a 3rd party external enclosure, but Acronis True Image for Western Digital does not see the drive. In fact Acronis True Image works exceptionally well at making a full image of the internal drive to an external HD. 7.2.1 What to do if Acronis True Image for Western Digital does not recognize your SSD. Step 3: Open a Finder window on your Mac and find the files you want to.Contact the manufacturer of the enclosure to obtain and update the firmware. Ensure the 3rd party USB Enclosure firmware is up to date.Replace and try another cable if one is available. The 3rd party enclosure may be blocking access to the drive. View the Use of Third-Party Software or Websites disclaimer.Īcronis True Image for Western Digital does not see the drive after installing in an external 3rd party USB Enclosure. Learn how to resolve the issue of a drive not being detected when it is inside of an external drive enclosure or reader.*END Acronis True Image for Western Digital Does Not Detect the Drive in an External USB Enclosure
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